Refund policy
At IGLINAYGA, we believe that shopping online should feel as reliable, safe, and worry-free as shopping in person. We want our customers to know that every order placed with us is protected by a straightforward and fair returns and refunds process. Our commitment is to your satisfaction, and we work hard to ensure that our policies balance flexibility with transparency.
Eligibility for Returns
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You may return items within 30 calendar days of delivery.
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Returned items must be unused, in their original packaging, and with all tags/labels intact.
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For hygiene and safety reasons, personal care items, undergarments, and certain perishable goods cannot be returned unless faulty.
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Proof of purchase (order confirmation email or receipt) is required for all returns.
Return Shipping
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Free returns are offered to all customers within the UK.
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Once your return request is approved, you will receive a pre-paid return label by email.
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We recommend retaining proof of postage until your return has been processed.
Refunds
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Refunds are processed within 5–7 business days once the returned item has been inspected.
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Refunds will be credited to your original payment method only (card, PayPal, or other).
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Please note: Depending on your bank or payment provider, it may take an additional few days for funds to appear in your account.
Exchanges
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If you wish to exchange an item for a different size, style, or color, please initiate a return and place a new order. This ensures faster service and availability of stock.
Faulty or Damaged Items
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If your order arrives damaged or defective, please contact us immediately at iglinayga.shop@gmail.com with photos of the issue.
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Faulty items will either be replaced at no additional cost or fully refunded, depending on your preference.
Non-Returnable Items
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Gift cards, promotional vouchers, and final sale items cannot be refunded or returned unless faulty.
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Customized or personalized items are exempt from returns unless defective.
We want your experience with IGLINAYGA to be risk-free. If you’re not completely satisfied with your order, know that we are here to support you. To start a return, email us at iglinayga.shop@gmail.com or call +44 7826 571733.