Return & Refund Policy

Last updated: July 2026

At ZYLOR, we take pride in delivering premium products crafted with care and attention to detail. Please read our Return & Refund Policy before placing an order.

Returns

We accept returns only if:

• You received the wrong item.
• Your item arrived damaged or defective.
• Your order is incomplete due to our error.

To request a return, please contact us within 48 hours of receiving your order and include:

• Your order number
• Photos clearly showing the issue
• A brief description of the problem

Requests submitted after 48 hours may not be accepted.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

• Incorrect size selection
• Change of mind
• Personal preference
• Worn, washed, altered, or damaged items after delivery

Please review our size guide carefully before placing your order.

Refunds

If your return request is approved, we will offer one of the following solutions:

• A replacement product (subject to availability)
• A refund
• Store credit

Refunds are processed only after the returned item has been inspected and approved.

Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), ZYLOR will cover the return shipping costs.

If the return is not caused by our error, shipping costs are the responsibility of the customer, where applicable.

Order Cancellation

Orders may be cancelled before they have been prepared for shipment.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Email: zylorworld@outlook.com

Number: +212645248695