Shipping Policy

Last updated: July 2026

At ZYLOR, we ship our products across Morocco and internationally. We aim to process and deliver every order safely and efficiently.

Order Processing

Orders are prepared and dispatched within 1–3 business days after confirmation.

Processing time is separate from delivery time. Orders placed during weekends, public holidays, launches, or high-demand periods may require additional time.

Once your order has been dispatched, you will receive shipping confirmation and tracking information when available.

Shipping Within Morocco

We deliver throughout Morocco.

Estimated delivery time: 1–3 business days

Delivery times may vary depending on your city, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Cash on Delivery is available only for orders delivered within Morocco.

Please provide a correct phone number and ensure that someone is available to receive and pay for the order upon delivery.

International Shipping

ZYLOR ships internationally to eligible destinations.

Estimated international delivery time: 3–15 business days

Delivery times may vary depending on the destination country, courier service, customs clearance, public holidays, and other factors beyond our control.

Available countries and shipping costs are displayed during checkout.

International Payments

Cash on Delivery is not available for international orders.

International orders must be paid online using one of the payment methods available at checkout.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or additional fees charged by the destination country.

These charges are not included in the product or shipping price unless clearly stated during checkout. The customer is responsible for paying any applicable customs duties, import taxes, or local fees.

ZYLOR does not control these charges and cannot predict their amount.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

Any free-shipping promotion will be clearly displayed on our website and may be subject to specific conditions.

Order Tracking

Tracking information will be provided after dispatch when supported by the courier.

Tracking updates may take some time to appear after the package has been shipped.

Incorrect or Incomplete Information

Customers are responsible for providing accurate and complete information, including:

• Full name
• Delivery address
• City and postal code
• Country
• Email address
• Phone number

ZYLOR is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete customer information.

Additional shipping charges may apply if an order must be resent.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur because of:

• Customs clearance
• Courier disruptions
• Public holidays
• Weather conditions
• High order volumes
• Incorrect delivery information
• Circumstances beyond our control

We will assist customers whenever possible, but ZYLOR cannot be held responsible for delays caused by customs authorities or shipping carriers.

Lost or Damaged Packages

Contact us as soon as possible if your order arrives damaged or appears to be lost.

Please include:

• Your order number
• A description of the issue
• Clear photos of the package and product, where applicable

We will review the case and contact the shipping carrier when necessary.

Contact Us

For questions about shipping or your order:

Email: zylorworld@outlook.com
Phone: +212 645 248 695